Scenario 2 - Symantec Drive Encryption has been installed, but the system has not been rebooted: Symantec Drive Encryption will not be installed, but all other features will be included. Double-click on only 'PGP Desktop.pkg' and walk through the on-screen instructions to complete the installation. Open the 'Packages' folder, which will include two packages, 'PGP Desktop.pkg', and 'PGPwde.pkg'.ģ. Mount the disk image used for installation of Symantec Encryption Desktop so that 'Encryption Desktop.pkg' is listed and right-click on this and select 'Show Package Contents'Ģ. Only Symantec Drive Encryption is excluded from being used.ġ. In this scenario, all other features, such as File Encryption, Email Encryption, or Virtual Disk will be included in the installation process. Scenario 1 - Preventing the Issue During Installation of Symantec Encryption Desktop: NOTE: Before attempting these steps, please ensure current backups are up to date and that information needed on the system is copied to the backups. If other features are needed as part of Symantec Encryption Desktop, such as Email Encryption, Virtual Disk or individual File Encryption, a workaround exists to prevent this issue. If the return is Device Block size: 512, Drive Encryption can then be used. If the value returned is: 4096, this indicates the drive is using 4k sector size blocks and Symantec Drive Encryption will not work. To check if the system is 4k, run the following Command:

However, all the other components of Symantec Encryption Desktop will be installed on these systems.

Note: From Symantec Encryption Desktop version 10.3.2 Maintenance Pack 12, now when you install Symantec Encryption Desktop on systems running a Mac OS X operating system that have a 4k sector drive, a message informs you that the Symantec Encryption Desktop Drive Encryption component will not be installed.

Macbook encryption hd not working